Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails please send an email to support@carlrag.com.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, advertising, conducting our business, tracking affiliate payments or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All supplied sensitive/credit information is transmitted via 3rd party Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

The General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a regulation from the European Union (EU) that aims to harmonize data-protection legislation across EU member states by enhancing privacy rights for individuals within the EU. It applies to organisations processing personal data that offer goods or services to individuals in the EU. It also grants EU-based data subjects certain rights to control the data that organisations collect on them, and how organisations use that information.

At Carl Rag, we are committed to your privacy, whether you live in the EU, or outside of it. This means we believe in data accountability, data consistency and data transparency. As such, we describe how we collect and use your data, and how we use technologies like cookies to understand how we can better help developers.

Additionally, if you are purchasing Carl Rag products or services, we want you to know that we take our responsibilities to protect the personal data of our community very seriously.

We provide this portal so you can access certain features that help you understand what we do with your data, how we protect your data, and options you may have to better access and understand our use of your data.

We also provide you additional data control options, created by the GDPR, provided to the Carl Rag community regardless of geographic location with respect to your information, including data access and portability (including the right to obtain and download a copy of the personal data you provided to Carl Rag), data correction (the ability to request us to update/remove the personal data we collect on you), data deletion (where Carl Rag will delete personal information stored on you, which we are not required by necessity to maintain), and the ability to have us stop processing your personal data (with certain exceptions as may be necessary).

Please also be aware that in order to provide some of these data choices to you, we may need to first verify your identity. We will make reasonable efforts to verify your identity, however if we are unable to do so, we reserve the right to refuse such a request in keeping with data privacy and information security principles.

If you are based inside the EU and are purchasing products from Carl Rag, you acknowledge that you are over 16 years of age.

Carl Rag makes processes personal data in accordance with the principles of data processing set out in the GDPR.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on August 5th, 2020.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us: support@carlrag.com.

Product Delivery

Upon purchase of digital downloads, sample packs, project files and video courses, you will immediately receive an email with a link to a direct download for your product provided by our third party distributor WooCommerce.

Credit Card Security

All transactions are processed via a third party PCI Level 1 Service Provider, Stripe.